Privacy Policy


Budget Car Hire Cairns ("we," "us," "our") recognizes the importance of protecting your personal information and is committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Scope of the Policy

This Privacy Policy applies to all personal information collected by Budget Car Hire Cairns, including information collected through our website, mobile applications, social media, and any other means. By using our services, you agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

Collection of Personal Information

Types of Personal Information Collected

We may collect the following types of personal information:

  • Identification Details: Name, date of birth, gender, driver's license number, passport details.
  • Contact Information: Address, phone number, email address.
  • Payment Information: Credit card details, billing address.
  • Travel Information: Rental history, travel itinerary, frequent traveler numbers.
  • Vehicle Information: Vehicle preferences, vehicle registration details.
  • Usage Data: GPS location, driving behavior (speed, braking, acceleration), mileage, fuel consumption.
  • Online Activity: IP address, browser type, operating system, referring URLs, pages viewed, and the date/time of your visit.

Methods of Collection

We collect personal information through various means, including:

  • Direct Collection: When you provide information directly to us, such as when making a reservation, renting a vehicle, or contacting our customer service.
  • Third Parties: From travel agents, corporate programs, partner programs, public and private organizations responsible for traffic-related matters, and credit reporting bodies.
  • Automated Technologies: Through our website, mobile applications, and electronic devices installed in our vehicles (e.g., GPS systems).

Use of Personal Information

We use your personal information for the following purposes:

  • Provision of Services: To process your reservations, provide rental services, manage your rental agreements, and deliver customer support.
  • Administration: To administer our services, manage our business operations, and maintain and develop our software and business systems.
  • Communication: To communicate with you about your rental, respond to inquiries, send service updates, and conduct customer satisfaction surveys.
  • Marketing: To provide you with information about promotions, offers, and other products or services that may be of interest to you. You can opt out of marketing communications at any time.
  • Compliance: To comply with legal obligations, enforce our terms and conditions, and protect our rights and the safety of our customers and the public.
  • Research and Development: To analyze data for improving our services, conducting market research, and developing new products and services.
  • Fraud Prevention: To detect, prevent, and manage fraudulent or unlawful activities.

Disclosure of Personal Information

We may disclose your personal information to the following parties:

  • Budget Group Companies: Other companies within the Budget Group for administrative and business purposes.
  • Service Providers: Third-party service providers who assist us in providing our services, such as IT support, payment processing, customer service, and marketing.
  • Travel Partners: Airlines, hotels, travel agencies, and other companies involved in your travel plans.
  • Legal Authorities: Government, regulatory, and law enforcement agencies as required or authorized by law.
  • Credit Reporting Bodies: For credit-related purposes, including credit reporting and debt collection.
  • Insurance Providers: Insurers and related parties in the event of an accident or claim.
  • Toll and Traffic Authorities: For the processing of tolls and traffic-related infringements.

Security of Personal Information

We take reasonable measures to protect your personal information from misuse, interference, loss, unauthorized access, modification, and disclosure. These measures include:

  • Access Controls: Restricting access to personal information to authorized personnel only.
  • Encryption: Using encryption technologies to protect data during transmission.
  • Security Systems: Implementing physical and electronic security systems to safeguard our premises and IT infrastructure.
  • Training: Providing privacy and security training to our employees.

Retention of Personal Information

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected and to comply with legal and regulatory requirements. When your personal information is no longer needed, we take reasonable steps to destroy or de-identify it.

Access to and Correction of Personal Information

You have the right to access and correct the personal information we hold about you. To request access or correction, please contact our Privacy Officer using the contact details provided below. We will respond to your request within a reasonable time and in accordance with the Privacy Act 1988 (Cth).

Complaints and Inquiries

If you have any questions, concerns, or complaints about how we handle your personal information, please contact our Privacy Officer. We take privacy-related complaints seriously and will investigate and respond to your complaint in accordance with our Complaints Procedure.

Contact Details

Privacy Officer
Budget Car Hire Cairns

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. The updated Privacy Policy will be posted on our website, and we encourage you to review it periodically. Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

Additional Information

For more information about our privacy practices, please refer to our full Privacy Notice, which is available on our website or upon request from our Privacy Officer.

This Privacy Policy outlines how Budget Car Hire Cairns manages personal information in accordance with Australian privacy laws. If you have any further questions or require additional details, please do not hesitate to contact our Privacy Officer.